Eastern Washington 211  

2-1-1 is a free, easy-to-remember three digit telephone number federally reserved for information and referral for health and human services. Caller are connected to a trained professional Information and Referral Specialist who can connect them to the appropriate resources in their community. More than 65% of the United States population has access to 2-1-1 services.

Eastern Washington 2-1-1 (EW211) is one of eight call centers in Washington State, serving Spokane, Stevens, Ferry and Pend Oreille counties. EW211 began operations on January 23, 2007 and have taken over 18,000 calls in its first year of operation. EW211 provides referrals for food, clothing, shelter, legal services, employment, utility payment assistance, rental payment assistance, senior services, health care, low income housing, substance abuse, educational services, volunteer opportunities and other social services that are available in the community. The EW211 comprehensive database holds over 600 agencies and 2000 programs.

2-1-1 is also a vital resource during community disasters. 2-1-1 has been used as a single point of access to emergency resources such as shelter, food, immunizations and any other resources used by disaster victims. The unique integrated telephone system and database that connects the eight Washington State call centers provides a roll over capability during disaster allowing support from the entire state to an affected area.

The EW211 call center is available Monday through Friday from 8:00am - 5:00pm. For additional information please contact 2-1-1.